SHEIKH & SOLOMON LIMITED
8-10 Greatorex Street, London, England, E1 5NF
Email: info@sheikhsolomon.store | Tel: +44 7476 660128

1. Basic Booking Eligibility & Process

All online booking services are only open to individuals and legal enterprises that have reached the legal age and have complete civil capacity. Minors or individuals without civil capacity shall not complete the booking independently; if necessary, they shall be accompanied by a legal guardian and provide relevant proof materials.

The online booking process shall be carried out in the following order: ① Select the corresponding advisory service type (such as 60-minute personal advisory, 90-minute enterprise advisory, etc.) on the official platform; ② Fill in true and complete personal/enterprise contact information (including name, valid email address, contact phone number) and specific service demand description; ③ Complete the full payment of the service fee according to the displayed price; ④ Submit the booking application and wait for confirmation.

The default language for all remote advisory services is English. If users need advisory services in other languages, they must indicate the required language when submitting the booking application, and we will arrange professional staff proficient in the corresponding language (if available); if the required language is not available, we will notify the user within 12 hours and provide a full refund.

Unpaid booking applications will be automatically cancelled after 24 hours without any notice; incomplete or false information filled in will lead to booking failure, and the paid service fee will be returned within 3 working days after verification.

2. Reservation Confirmation & Notification Details

After the user completes the payment and submits the booking application, our professional team will verify the payment information, contact information and service demand within 24 hours (working days: Monday to Friday, 9:00-18:00, excluding statutory holidays in the UK).

After successful verification, a formal booking confirmation email will be sent to the user’s registered email address. The email will include the following core information: confirmed service time, service duration (60/90/120 minutes), remote communication method (online meeting link), contact person for the service, and matters needing attention before the service (such as preparing relevant demand materials in advance).

If the user does not receive the confirmation email within 24 hours after payment, please contact our official email in time (info@sheikhsolomon.store), and we will reply and verify within 1 working day to avoid affecting the normal service arrangement.

3. Time Rescheduling Rules & Restrictions

If the user is unable to participate in the service at the confirmed time due to special reasons, they must submit a formal rescheduling application through our official email (info@sheikhsolomon.store) at least 24 hours before the scheduled service start time. The application shall include the original booking time, the expected new time, and the reason for rescheduling (no need to provide proof materials).

Each booking can only be rescheduled once, and the new time shall be selected within 14 days from the original booking time; if the user needs to reschedule again, it will be regarded as a new booking, and the corresponding service fee shall be paid again.

Rescheduling applications submitted within 24 hours before the service start time will not be accepted; no rescheduling will be allowed after the service start time, and the service will be deemed completed automatically.

4. Service Cancellation & Refund Specifications

Users can apply for service cancellation before the scheduled service start time, and the refund rules are as follows: ① Cancellation applications submitted more than 24 hours in advance: the full service fee will be refunded, and the refund will be processed within 5 working days and returned to the original payment account; ② Cancellation applications submitted within 24 hours before the service start time: no refund will be provided, and the service fee will be regarded as compensation for the reserved service resources.

No cancellation or refund application will be accepted after the service has been officially launched (i.e., after the scheduled service start time); if the user fails to participate in the service without prior notice, it will be regarded as voluntary abandonment of the service, and no refund will be provided.

If the service cannot be carried out normally due to our own reasons (such as staff sudden illness, system failure), we will take the initiative to contact the user within 12 hours to reschedule or provide a full refund, and the user can choose either option freely.

5. Service Time Calculation & Interruption Handling

The effective duration of the one-on-one remote advisory service shall be calculated from the official start of the communication (i.e., the time when both parties successfully connect through the agreed online channel). The waiting time caused by the user’s late connection (within 30 minutes) will not be included in the effective service duration; if the user is more than 30 minutes late without prior notice, the service will be automatically terminated and deemed completed.

If the service is interrupted due to force majeure (including but not limited to natural disasters, UK statutory holidays, large-scale network outages, government emergency notices), the remaining service duration will be rescheduled according to the actual interrupted time, and both parties shall confirm the new time within 24 hours after the interruption is resolved.

If the interruption is caused by the user’s own reasons (such as poor network, active disconnection), the interrupted time will be included in the effective service duration, and no additional extension or rescheduling will be provided.

6. Booking Information Modification Requirements

After the booking is confirmed, if the user needs to modify the contact information (such as email address, phone number) or service demand description, they must notify us through the official email at least 12 hours before the service start time.

Modifications to the service type and service duration are not allowed after the booking is confirmed; if the user needs to change the service type or duration, they must cancel the original booking first (subject to the cancellation and refund rules) and then make a new booking.

The user’s booking right is non-transferable and non-resellable. It is not allowed to transfer the confirmed booking to a third party or resell the booking right; otherwise, the booking will be deemed invalid, and no refund will be provided.

7. Invalid Booking Identification & Handling

A booking will be deemed invalid in the following situations: ① The user provides false, incomplete or invalid contact information and service demand, leading to failure to confirm the service; ② The user completes the payment but fails to submit the booking application within 24 hours; ③ The user is a minor or has no civil capacity and completes the booking independently without the guardian’s confirmation; ④ The user violates the relevant provisions of these rules and affects the normal performance of the service; ⑤ The user transfers or resells the booking right to a third party; ⑥ The user provides false materials or conceals key information, leading to service deviation.

For invalid bookings, we will cancel the booking automatically and return the paid service fee (if any) within 3 working days after verification, without any additional compensation.

8. User Preparation & Service Cooperation

Before the start of the remote advisory service, the user shall prepare the relevant materials required for the service in advance, including but not limited to service demand description documents, relevant certificate copies (if necessary), and other auxiliary materials related to the advisory content, to ensure the smooth progress of the service.

During the service process, the user shall actively cooperate with the service staff, truthfully answer the relevant questions raised by the staff, and provide necessary assistance; if the service is delayed or cannot be carried out normally due to the user’s failure to cooperate, the user shall bear the corresponding responsibility, and the service duration will not be extended.

After the service is completed, the user can put forward relevant questions within 24 hours, and our staff will provide a supplementary explanation; beyond 24 hours, the supplementary explanation service will not be provided, and if further advisory services are needed, a new booking shall be made.

9. Rule Update & Dispute Resolution

We reserve the right to adjust, optimize and supplement these online booking rules according to the actual operation of the service and relevant norms. All updated rules will take effect immediately upon being published on this page, and no separate notice will be sent to individual users. Users are advised to review this page regularly to understand the latest booking rules.

If there is any dispute between the user and our company due to online booking and service performance, both parties shall resolve it through friendly negotiation first; if the negotiation fails, both parties shall handle it in accordance with the relevant laws and regulations of the United Kingdom, and shall not resort to extreme means to affect the normal operation of both parties.

For any questions, suggestions or disputes related to online booking, users can contact our official email: info@sheikhsolomon.store, and we will reply and handle it within 1 working day.